Shipping & Returns

Shipping FAQ

Q: Do you offer In-Store Pickup?

A: We will always try to help make this possible if we can! Please contact us to see if the item you are looking for is available for store pick up.

Q: Once I place my order, when will it ship?

A: All of our items are in stock! We will ship within 1-3 business days. Orders placed on weekends will be shipped the next business day. Tracking numbers are automatically sent to the customer when the package is labeled and received by the shipping service.

Q: What if the item I am wanting is out of stock?

A: Please come back! We will have more as quickly as we can. If you prefer, please send us an email so we can be sure to accommodate the item you are requesting as soon as possible.

Q: What is the service my order will be shipped with?

A: We currently ship with the United States Postal Service (usps). Our mission is to provide you with fast shipping at a low price.

Q: How much is shipping?

A: Our shipping rates vary upon the weight of your box/items and start at $7.95 for 2-3 day shipping once you receive your tracking email.

Q1: I placed an order and found another item I want to add!

A: I'm so glad you found another item you love! Please send us an email immediately so I can help accommodate this.

Q2: Will I need to pay shipping twice?

A: I do not make money off of shipping or charge more than is needed, it's simply a convenient service to help get your purchase to you in a timely manner, at the lowest available rate. If it is an item that will fit in the same box with your previously placed order, it is possible to combine the shipment into one order. If there are multiple items to be added to your previously placed order, I will work with you to see what we can do, however, additional shipping fees may be applied depending on the items and box weight. Don't worry. I do not just charge your card. The invoice will be emailed for your approval and self purchase.Your order will be shipped once all invoices have been paid.

If you have any additional questions, please reach out to me and I will be glad to help answer them.

Email: brooklyn@desheas.com

Return Policy:

We hope you love your purchase, but in case you do not, please read below for the return policy & procedures.

Return Policy Summary:

Most items are eligible for return. Please see exclusions below.

  • DeShea's Online must approve the return prior to return. Please contact us immediately upon receiving your order of any questions or concerns! 
  • While we strive to secure your purchase with proper packaging, if an item was unfortunately damaged during its shipment to you, please send us an email with your order #, the item damaged and include images of the product and box for claim purposes. We will be glad to work with you to fix this and help you receive a new item. If the item is no longer in stock, don't fret. We will get this resolved as easily and quickly as possible. 
  • Non-returnable items: seasonal décor, Christmas items, sale items, and customized/personalized items.
  • Return shipping costs are the customer’s responsibility. We will email a return label at the customer's cost once we have authorized your return. 
  • The customer should keep a copy of the return tracking information for updates. You will be contacted once we receive the item and again once it is approved for refund. 
  • Returned items, if damaged or broken during return shipment will be your responsibility. If the item was poorly shipped back to us, the item will not be guaranteed a refund.
  • If you are wishing to exchange the item, please reach out to us. We will provide an emailed return label at your cost and ship your exchanged item, less shipping cost, once we receive the returned purchase if it meets our return standards above.
  • Returned items will be credited to the customer's original payment card once DeShea's Online receives the item in satisfactory condition. 
  • Items purchased online can not be returned to the retail location without notice as we are separate entities. Please let us know and we will work with you!