Shipping & Returns
Q: Once I place my order, when will it ship?
A: All of our items are in stock unless custom ordered. We will ship within 1-4 business days. Orders placed on weekends will be shipped the next business day. Once the order has been fulfilled, a tracking number will be sent to your email address that was used at the time of purchase.
Q: What if the item I am wanting is out of stock?
A: Please come back! We will have more as quickly as we can. Please send us an email so we can be sure to accommodate the item you are requesting as soon as possible.
Q: What is the service my order will be shipped with?
A: We currently ship with the US Postal Service. Our mission is to provide you with fast shipping at a low price.
Q: I'm looking for an older design of Etta B Pottery!
A: We will be happy to help with this! If you have a photo of the item you are searching for, please provide it in your email or text to us. We will be glad to work with you and see what we can do!
Q: I would like to order a custom piece with our name, wedding date, etc.
A: We would love to help you with your custom item. Please reach out to us with an email or text so we can help you choose the best piece for your personalized Etta B!
Q1: I placed an order and found another item I want to add!
A: I'm so glad you found another item you love! Please send us an email to firstname.lastname@example.org with your Order # so I can help accommodate this.
Q: Can my order be signed by Etta B designer, Brent DeShea, before it ships?
A: Absolutely! Please fill out the note section during your checkout process with details and request them to be signed & which piece(s)! If you have placed your order already, please send an email with your Order number and include how you would like your pottery signed on the back - we will confirm if this is possible (some items are limited to be signed). If you're unsure, feel free to ask and we can send you a list of what is the most popular!
Q2: Will I need to pay shipping twice?
A: If it is an item that will fit in the same box with your previously placed order, it is possible to combine the shipment into one order. If there are multiple items to be added to your previously placed order, I will work with you to see what we can do, however, additional shipping fees may be applied depending on the items and box weight. But don't worry - I won't charge your card. An invoice will be emailed for your approval and self purchase for the addition shipping payment. Your order will be shipped once all invoices have been paid.
If you have any additional questions, please reach out to me and I will be glad to help answer them.
We hope you love your purchase, but in case you do not, please read below for the return policy & procedures.
Most items are eligible for return. Please see exclusions below.
- DeShea's Online must approve the return prior to return. Please contact us immediately upon receiving your order of any questions or concerns!
- While we strive to secure your purchase with proper packaging, if an item was unfortunately damaged during its shipment to you, please send us an email with your order #, the item damaged and include images of the product and box for claim purposes. We will be glad to work with you to fix this and help you receive a new item. If the item is no longer in stock, don't fret. We will get this resolved as easily and quickly as possible.
- Non-returnable items: seasonal décor, Christmas items, sale items, and customized or personalized items.
- Return shipping costs are the customer’s responsibility. We will email a return label at the customer's cost once we have authorized your return.
- The customer should keep a copy of the return tracking information for updates. You will be contacted once we receive the item and again once it is approved for refund.
- Returned items, if damaged or broken during return shipment will be your responsibility. If the item was poorly shipped back to us, the item will not be guaranteed a refund. Secure it back to us like it's your grandmother's favorite set of china plates!
- If you are wishing to exchange the item, please reach out to us. We will provide an emailed return label at your cost and ship your exchanged item, less shipping cost, once we receive the returned purchase if it meets our return standards above.
- Returned items will be credited to the customer's original payment card once DeShea's Online receives the item in satisfactory condition.
- Items purchased online can not be returned to the retail location without notice as we are separate entities. Please let us know and we will work with you!
Thank you for shopping with us! We look forward to helping you with any and all questions!