Our Retail Location

DeShea's in Oxford, MS

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Shipping + Returns 

Frequently Asked Questions

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Shipping & Returns

Return Policy

Return Policy

 We hope you love your purchase, but in case you do not, please read below for the return policy & procedures.


Non-Returnable items:

All pottery is considered Final Sale. This includes: Exclusive Items, Christmas Items, Sale Items, All Seasonal Items, and Customized or Personalized items. 


Pottery Flaws or Blemishes 

 We carefully inspect every piece before it ships. If an item has any flaws, it will be clearly photographed and noted in the item description. Please be sure to carefully read before purchasing as all items are final sale. 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at brooklyn@desheas.com and forward photos of any damage for claim purposes. This process can take time but I assure you we will help get this resolved as quickly as possible. Please note: We carefully inspect every piece before it ships. If an item has any flaws, it will be clearly photographed and noted in the item description. Please be sure to carefully read before purchasing as all items are final sale.

 

  

Shipping Q&A 

Q: When will my order ship?
A: All of our items are in stock unless custom ordered. Orders ship within 5 business days. Please be patient during large events [i.e. Etta B Exclusive Pottery event]. Your order will be shipped as quickly as possible during these busy times but I appreciate your understanding as I am a one woman show and carefully pack each order for shipping. Once the order has been fulfilled, a tracking number will be sent to your email address that was used at the time of purchase.


Q: What is the service my order will be shipped with?
A: We currently ship with UPS. Our mission is to provide you with fast shipping at a low rate.

 
If you have any additional questions, please reach out to me and I will be glad to help you.
Email: brooklyn@desheas.com